Customer Service Cover Letter Example

Dear Hiring Manager,

I am applying for the customer service position. I have handled 60+ contacts per day across phone and chat for two years, holding a 96% satisfaction score while keeping average handle time under the team target.

My strength is the hard conversations: I de-escalated a billing-dispute backlog of 40 cases and recovered 70% of them as retained accounts.

I would be glad to discuss covering your queue — I can start within two weeks.

Sincerely,
[Your Name]