Refund Policy
Avant de devenir membre SmartCV, veuillez lire attentivement cette politique de remboursement. Tous les abonnements payants sont couverts par notre garantie de remboursement inconditionnel de 30 jours : si vous n'êtes pas satisfait dans les 30 jours suivant le paiement, vous pouvez demander un remboursement intégral, sans justification.
Garantie de remboursement inconditionnel de 30 jours
Dans les 30 jours suivant un paiement d'abonnement, vous pouvez demander un remboursement intégral par e-mail à support@smartcv.cc ou via la page Contact — sans raison requise. Le remboursement est effectué sur votre moyen de paiement d'origine, généralement sous 5 à 10 jours ouvrés. Pour accélérer le traitement, veuillez inclure votre e-mail de compte et les détails de la commande. Note : la garantie s'applique au premier paiement de chaque cycle d'abonnement ; les schémas abusifs d'achat-remboursement répétés sont exclus.
Credit Card Chargeback Policy
You agree not to initiate disputes or otherwise seek 'chargebacks' from the credit card company you used to pay for service fees, except in cases of fraudulent activity. Credit card chargebacks create additional administrative costs and financial risks for the platform, so we encourage users to contact our customer service team directly with any concerns.
Consequences of Chargebacks
If you violate the above regulations, SmartCV may, at its sole discretion, refuse to process all pending and future transactions or entries from credit card accounts or online accounts that have experienced chargebacks. Additionally, we may ban all individuals or businesses in whose name these credit card accounts exist, as well as any person or business accessing any related online accounts or credit cards, or anyone otherwise violating these terms from using our service. These measures are intended to protect the normal operation of the platform and the rights of other users.
Special Circumstances
In certain special circumstances, such as extended platform service outages, serious functional failures, or confirmed fraudulent activities, you may contact us through official customer service channels. After verifying the situation, we will provide appropriate solutions based on the specific issue. Please note, however, that these circumstances do not constitute grounds for automatic refunds, and the final handling will be determined by the SmartCV team based on the actual situation.
Contact Us
If you have any questions about our refund policy or need further explanation, please contact our customer service team via email at support@smartcv.cc or through the 'Contact Us' page on our website. Our team will respond to your inquiry within 48 hours and do our best to provide necessary assistance and support.